Welcome to floqura.in (the “Website”), operated by Floqura Health Pvt Ltd (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have concerning it when you visit our Website or purchase our Oral Thin Film products.

1. Information We Collect We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products, or otherwise contact us.

  • Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment information (handled securely by our payment gateway partners) when you make a purchase.

  • Automatically Collected Information: When you visit our Website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior on our site.

2. How We Use Your Information We use the personal information we collect for the following business purposes:

  • To fulfill and manage your orders, payments, returns, and exchanges.

  • To communicate with you regarding your order status, account updates, or customer support inquiries.

  • To send you marketing and promotional communications (you can opt-out at any time).

  • To improve our Website, products, and overall customer experience.

  • To protect our Website against fraud and ensure security.

3. Cookies and Tracking Technologies We use cookies and similar tracking technologies to access or store information. Cookies help us remember your cart items, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic so we can offer better site experiences in the future. You can choose to disable cookies through your browser settings, though some features of our site may not function properly.

4. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We only share your data with third parties in the following situations:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, delivering packages (e.g., courier services), or conducting our business.

  • Legal Compliance: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, or legal processes.

5. Data Security We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet can be guaranteed to be 100% secure.

 

6. Your Privacy Rights Depending on your location, you may have the right to:

 

  • Request access to the personal information we have collected about you.

     

  • Request that we correct or update your personal information.

  • Request that we delete your personal information.

  • Opt-out of marketing communications by clicking the “unsubscribe” link in our emails.

7. Changes to This Privacy Policy We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

8. Contact Us If you have questions or comments about this Privacy Policy or how we handle your data, please contact us at:

Floqura Health Pvt Ltd Email: [Insert Support Email, e.g., support@floqura.in] Phone: [Insert Phone Number] Address: [Insert Physical Address/Registered Office]